• Prepare and maintain all job documentation for customer installations
• Process permits and schedule inspections with accuracy and timeliness
• Review and ensure all paperwork is properly completed and signed
• Enter and update customer information in the system
• Post install payments and invoices, and confirm all equipment details are correctly recorded
• Process rebate applications and register equipment warranties
• Scan, upload, and organize all documentation for easy access
• Communicate and coordinate between the Install, Sales, and Finance teams
• Provide top-notch customer service via phone and email to customers and distributors

• High School Diploma or GED
• Administrative experience — HVAC or home service industry experience is a big plus!
• Strong communication skills and a positive, professional demeanor
• Excellent attention to detail and organizational skills
• Ability to handle multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office; ServiceTitan experience preferred
• A proactive, “think ahead” mindset with the ability to adapt and solve problems

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.